Innovating the World of Outsourcing

Founded in 2009, Nidrah Global is a new kind of outsourcing and advisory firm with a specialized focus on delivering onshore and global (and work-from-home) contact center solutions paired with developing and deploying truly disruptive enabling technologies. Headquartered in Orlando, Florida USA, with premier contact center locations throughout the US and Canada plus globally in LATAM, EMEA, and APAC. Our goal is to set a new standard in outsourcing through technology innovation and service excellence.

As the race to bring programs back onshore, nearshore, or into a work-at-home arrangement quickens, clients are simultaneously demanding more value, such as a clear commitment to innovation, a focus on continuous process improvement, a culture where service excellence is the norm rather than the exception, and above all else, an obsession for delivering an exceptional customer experience.

Nidrah Global was founded on these ideals. They act as guiding principles in all that we do.