Our Solutions

Breath Taking Customer Experience

You have entrusted us with your most valuable asset, your customers. Our agents and our interaction centers are an extension of you, an extension of your values, your beliefs, and your brand. Our outsourced services exist to serve a single purpose, and that’s to serve your customers as you would have them served. To represent, embody, and project the very best of you and the best of your brand.

There’s an essence, or “X” factor, to an extraordinary customer experience. Your customers know it when it happens. They can describe it, delight in it, and feel energized by it. At Nidrah Global, we believe extraordinary customer experiences happen at the intersection of passion, experience, and an unwavering dedication to excellence. Our secret is pretty simple: hire the best, give them the tools to be successful, then get out of the way and let them shine. That’s our commitment to our employees; that’s our commitment to you.

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Seamless Patient Diagnostic Concierge Services

At Nidrah Global, we understand what your patients are going through. For many, the diagnostic imaging tests they need to schedule could become the most important pictures ever taken in their lifetime. That’s why it’s critical that you entrust your patient's diagnostic appointment setting to the experts.

We’ll help patients set the most convenient time, review with them the required paperwork for the test, run through all pre-test procedures, and finally, offer customized directions to the testing center of their choice. Our schedulers will guide your patient through the entire appointment-setting process with a level of empathy and professionalism unmatched in the industry. Whether scheduling a low-modality or a complex, multi-stage high-modality test, our agents possess the skills and experience you need for this vital patient interaction service.

Live Tech Support and Corporate IT Solutions

Don’t settle for agents marketed as "quasi-technical." At Nidrah Global, we’re the real deal. We know IT like nobody’s business! Need a customer-facing N-tier Help Desk for your consumer direct service lines, technical products, RMA, and services? Nidrah Global has the people, tools, and processes to deliver a highly effective and efficient tech support operation, either as a standalone function or as an integrated extension of your own technical support capability.

From ITIL-based Service Desk agents to systems administration and remote desktop support, Nidrah Global offers the full range of outsourced corporate technical support solutions. Add our certified server and network administrators to become a complete, turnkey enterprise-class IT Operations Center.

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Industry Leading Innovation: Mobile Voice/Video Agent Interaction, Omni Channel, Mobile Wallet, NFC-Enabled Mobile Payment

Nidrah Global has partnered with Livegenic™ to deliver a one-of-a-kind solution that enables ad-hoc real-time video communication over the customer’s smartphone, tablet, or other iOS or Android device. With this revolutionary innovation, the agent sees what the customer sees, dramatically improving FCR, reducing technical resolution times, and reducing costs through reduced technician dispatch. Nidrah Global is also positioned to become a premier support services provider for mobile wallet, mobile payment gateway, and Near Field Communication (NFC) services. We can build a customized support solution to fit the most complex consumer-direct mobile commerce strategies.

We help businesses streamline customer interactions, allowing dramatic improvements in first-call resolution (FCR), increased rep success, and reduced or eliminated need for on-site visits. In the hands of our skilled and trained Nidrah Global agents, the Livegenic platform becomes a game changer for your customer care organization.